Dashboard

Run the full operator and enterprise-customer shipment demo path from one workspace.

What’s next

Operator workflow: create or batch intake -> workbench -> shipment detail -> next action
Enterprise workflow: submit single or batch shipments -> lookup by business reference -> review detail
Support: copy a redacted support bundle (`request_id` + `/status` snapshot)

Shipments

Manage the end-to-end shipment workflow across intake, triage, detail, and action states.

Stale acknowledgements are resurfaced as needs_review, grouped under resurfaced_review_backlog, and still carry acknowledgement freshness cues.

Advanced filters

Shipment ID (exact)

Tracking number (exact)

Customer reference (exact)

Order reference (exact)

Limit

Offset

Shipment detail

Summary

Shipment

—

Status

—

Organization

—

Customer

—

Customer ref

—

Order ref

—

Service

—

Carrier

—

Tracking

—

Requested service

—

Resolved service

—

Routing resolution

—

Routing rationale

—

Fallback outcome

—

Override policy / decision summary / drift-attention / post-create re-evaluate

—

Override applied

—

Created

—

Updated

—

Exception

—

Next step

—

Playbook

—

Communication status

—

Customer message intent

—

Notification execution routes

—

Timeline history

—

Notification execution idle

Select a shipment to review, create, and send a notification draft.

Type

—

Send path

—

Created notification

—

Notification subject

Notification plain text

Action readiness

Actions marked ready can be run now. Blocked or unavailable actions include clear reasons and deterministic queue handoff cues.

track ready

cancel ready

measurement ready

barcode ready

drift_acknowledge ready

Actions

Cancel workflow idle

Select a shipment, then run Cancel when the action is ready.

Measurement workflow idle

Select a shipment, then run Measurement when the action is ready.

Barcode workflow idle

Select a shipment, then run Barcode when the action is ready.

Raw detail JSON

Tracking

Tracking workflow idle

Select a shipment, then run Track when the action is ready.

Status

—

Checked

—

Carrier state

—

Description

—

Raw response JSON

Support bundle

Copy a redacted support payload: selected shipment id + last UI error + redacted /status snapshot.

Preview (redacted)

Create a shipment

Organization ID

Customer ID (optional)

Customer reference (optional)

Order reference (optional)

Service selection

Tracking number

Routing override (operator only) Apply bounded routing override

Override carrier

Override reason

Only bounded carriers/reasons are allowed; policy is enforced on the server.

Decision weighting (operator only)

Policy profile

Operator tradeoff

Customer preference

SLA posture

Service-rule signals (comma-separated)

Allowed service-rule signals: prefer_policy_default, prefer_preferred_carrier, prefer_policy_fallback.

Batch shipment intake

Submit up to 25 rows in one request via POST /shipments/batch. Review created rows and correction-needed rows without reading raw payloads.

Each line must be: customer_reference,order_reference,tracking_number[,customer_id].

Organization ID

Service selection

Batch routing override (operator only) Apply the same bounded override to all batch rows

Override carrier

Override reason

Rows

Latest create response

Operator result includes deterministic selection_commit and post-create decision_summary posture when available.

Enterprise customer workspace

Customer-safe submission and visibility. This workspace intentionally excludes operator controls and queue triage.

Enterprise customer batch submission

Submit up to 25 rows in one request via POST /shipments/batch?view=customer. Each line must be: customer_reference,order_reference,tracking_number.

Enterprise customer visibility

Organization ID

Lookup by

Lookup value (exact)

Customer shipment detail

Shipment

—

Status

—

Customer ref

—

Order ref

—

Tracking

—

Created

—

Updated

—

Exception

—

Latest timeline

—

Communication status

—

Customer message intent

—

Payload snapshot (support)

Dashboard

What’s next

Shipments

Shipment detail

Summary

Action readiness

Actions

Tracking

Support bundle

Create a shipment

Batch shipment intake

Created rows

Needs correction or retry

Latest create response

Enterprise customer workspace

Enterprise customer batch submission

Created rows

Needs correction or retry

Enterprise customer visibility

Customer shipment detail